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PIA utilizes software that prevents DNS servers from sending any unencrypted queries or requests outside the secure VPN, in order to protect your IPSec (IP security) for all online activity and privacy. This easy-to-find and easy-to-use kill switch feature provides you with the confidence of knowing the app will automatically keep your connection safe. Alternatively, you can take a quick tour of the app before you begin to use it. Start Using Right Away: Once installed, the login screen appears automatically. One-click Installation: Simply executing the downloaded file begins the installation of the VPN. The interface throughout the app itself is very easy to download, to follow instructions on each screen during the setup, and use. Usability: Easy to Find Everything in Clean Interface

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Upload speeds remained consistent across regions, while download speeds varied quite a bit in areas outside North America, dropping significantly in Japan.

Japan – Tsukuba, Japan – 59.55 down / 9.23 upĪs seen here, the highest speeds were recorded from the U.S.UK Southampton – London, UK – 75.3 down / 9.23 up.Canada – Toronto, Canada – 88.8 down / 9.27 up.I then tested in the following jurisdictions: Typically, 10 Mbps or higher is a benchmark for excellent upload speeds, and a 100 Mbps download is widely considered a fast Internet speed.īefore I started the speed test, I used my ISP without the VPN as a baseline to test the bandwidth. PIA definitely delivers on both fronts, having passed multiple speed tests with solid numbers. One of the pillars of a quality VPN service is the speed of Internet connection for both uploads and downloads. Speed Remains Strong Behind VPN (Especially in the US) If you are a client, you can access it with no issues, but if you’re a prospective client, then it’s another story.Ģ. PIA customer support depends on the situation.

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How do free VPN users get access to support? PIA’s live chat support could easily be expanded to include prospective clients, as most major eCommerce offer this service for both sides of the sale.

Without paying for a subscription, the Live Chat bubble only worked when I opened the site in Incognito Mode, and even then, the system couldn’t connect me to an agent after five minutes of waiting, and instead asked if I wanted to submit a ticket. However, only paying customers receive access to Live Chat functionality from support agents.

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Prospective and free users have full access to this section of resources. Their section of Knowledge Base articles, troubleshooting FAQ lists, and how-to guides provided me with a depth and breadth of industry support to help tackle a majority of the questions and issues I encountered. Right off the top, PIA has a formidable customer support resource page. In this Private Internet Access review, I’ll cover why this service is considered one of the best VPNs on the market in 2020.ĭespite this lion’s share of the market, it may not be the VPN of choice for Netflix-only entertainment users. Users can expect major features such as Gigabit speeds for both uploads and downloads, as well as the ability to run 10 separate, yet simultaneous connections to global servers. Only OpenVPN Protocol Is Supported Pricing and Payment Methods Conclusion The Company Is Located in the USA (but PIA Isn’t Concerned About Its Jurisdiction) 3. Netflix Is a Total Lost Cause UNITED STATES CANADA UK EU Asia 2. TOR Network and P2P/Torrenting Is Possible, but They Don’t Provide Support to Get You Started TOR Network P2P/Torrenting Private Internet Access Cons 1. Leak Tests Are All Solid With…No Leaks 9. Up to 10 Simultaneous Connections Are Allowed 7. No Logging Policy Ensures Heightened Security Level 6. Lots of Servers Available in Many Countries Across the World 5. Usability: Easy to Find Everything in Clean Interface Installation First Glance In-App Features 4. Speed Remains Strong Behind VPN (Especially in the US) 3. Strong Customer Support That’s Immediate 2. PIAVPN Overview Private Internet Access Pros 1.